OUR STRATEGIC APPROACH

Communication Clarity with a partnership approach

C-level champion and sponsorship for the outsourcing initiative

Eliminate the practice of having “shadow personnel”

Create mechanisms and forums that facilitate an open exchange of information and objective feedback

Developing a contractual obligation for both parties to commit appropriate executive involvement

Create a summary process flow map and prevent micro-management

Regular review of SLAs as to their appropriateness

Contract must include provision for a fair exit process

Thorough testing of the disaster-recovery and business-continuity processes